Verizon FiOS FAQ | DSLReports, ISP Information (2025)

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FAQ for Verizon FiOS
Status: may be stale. Editors: birdfeedr,More Fiber,sashwa,Branch,

0.0 Forum Info

  • Who hosts the Verizon Fiber Optics [FiOS] Forum?

1.0 General Info

  • What are fiber optics?
  • What is FiOS? What does it stand for?
  • Where can I view the FiOS Terms of Service (ToS)?
  • How can I find out if FiOS is available for me?
  • Does Verizon offer FiOS for Small Businesses?
  • I'm an existing customer, how do I get the best price for my services?
  • I want a new/different router/STB model. How do I get one?
  • What's the best way to contact Verizon?

1.1 Installation

  • What is the process for FiOS technician installation?
  • Are there FiOS Self Install packages available?
  • What should I do prior to my technician installation date?
  • What are the different models of ONTs?
  • What are the different types and styles of ONTs?
  • Coax or Ethernet install?

1.2 IP addresses and Port Info

  • Can I get a static IP address?
  • How do I set up a PTR Reverse DNS Record?
  • What about Port 80 - is it blocked?
  • What ports are blocked using Verizon FiOS?
  • What's the difference between Dynamic and Static IPs?
  • I can't get more than one static IP to work

1.3 Terminology

  • What is ONT: Optical Network Terminal?
  • What are Optical Splitter Hubs?
  • What is a BBU: Battery Backup Unit?
  • What is FDH: Fiber Distribution Hub?
  • What is FDT: Fiber Distribution Terminal?
  • What is MoCA: Multimedia over Coax Alliance?
  • What is NID: Network Interface Device?
  • What is OLT: Optical Line Terminal?
  • What is BPON or GPON?
  • What is a Passive Optical Network (PON)?
  • What is a STB or DVR?

2.0 Speed

  • Where can I test the speed of my FiOS service?
  • Why aren't certain speeds showing up in MyVerizon?

2.1 Troubleshooting

  • What is the NAT Table problem in the Actiontec?
  • I can't login to the VZ router
  • How do I release my DHCP lease? Why would I need to?
  • How do I reboot the ONT?
  • Why is my router crashing?
  • How do I login to the Verizon router
  • Can I keep data and TV service active during battery operation?

3.0 Networking

    3.1 General Networking

    • What are the tradeoffs between the various router configurations
    • Can I use my wireless or an extra router along with the Verizon provided router?
    • Do I have to use Verizon's router?
    • Can I network my FiOS connection?
    • Does Verizon business FIOS (Static IP) use subnetting?
    • Can coax and ethernet be active at the same time?
    • Can I use my own router as primary and keep remote DVR
    • Three router solution - Take 2
    • How Can I Run Multiple Parallel Routers

    3.2 Actiontec & FiOS Quantum Gateway

    • Actiontec Security considerations
    • How do I enable Wake On LAN (WOL) with the MI424WR
    • Replacing the Actiontec (part 1): Coax to Ethernet
    • Replacing the Actiontec (part 2): Internet only, no TV
    • Replacing the Actiontec (part 3): WAN-to-LAN keeps Guide and VOD (easier)
    • Replacing the Actiontec (part 4): LAN-to-LAN keeps all devices on one network
    • Does the Actiontec support Wireless Distribution System (WDS)?
    • Is the USB port on the Actiontec functional?
    • How to get the same IP assignment per device
    • Port Forwarding Instructions for the FiOS MI424 Router
    • What is the difference between various FIOS routers
    • How do I install my own cert and private key into the Actiontec MI424-WR?
    • How do I see how much data I've used?

    3.3 MOCA

    • What is MoCA Networking?
    • Can I get an ethernet connection in a room with only coax?
    • What is a MOCA Bridge?
    • Can I have more than 7 MoCA 1.0 devices?
    • How do I check MOCA stats?
    • How to use a MOCA WAN bridge?

    4.0 FiOS TV

    • What is the difference between FiOS TV and Cable/Satellite?
    • How Does FiOS TV Connect to My House?
    • What is Copy Protection? Does FiOS use it? On which channels?
    • What is a VHO? Which VHO am I in?

    4.1 STBs

    • Does FiOS TV require a Verizon STB?
    • What Information Can My Set-Top Box Tell Me
    • Can I purchase my own Verizon STB for use with FiOS?
    • I need more DVR recording space. Can I connect an external hard drive?
    • How can I save shows off my Verizon DVR?
    • My STB is acting weird, what should I do?
    • What is a CableCard?

    4.2 TiVo

    • What is TiVo?
    • What are the pros and cons of using TiVo vs. a Verizon STB?
    • What are my TiVo options?
    • What do I need to use TiVo?
    • I have the CableCard and TiVo box. What do I do now?
    • I just got a TiVo, what are some tips?
    • Do I need an Internet connection for TiVo?
    • TiVo issues with Motorola QIP 2500
    • Where can I get more info and help on TiVo?

    Contributions

    • Contributers: firewalls4u (2), darcilicious (2), Kirby Smith (2), drake (28), Branch (86), aurigus (2), NOCMan (6), justin (1), More Fiber (66), sashwa (11), NOYB (4), FiosDude5 (2), KenAF (4), grobinette (2), bobTeatow (2), HaloBox (8), JTRockville (4), GeekGirl1 (2), bt06437 (2), Sizzlechest (2), hubrisnxs (4), Nymostwanted (2), birdfeedr (25).
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